The controller of the personal data of the online shop misafoods.eu is Misafoods OÜ, registry code 14683089, located at Betooni 6 Tallinn Harjumaa 13619, tel. +372 56945514, e-mail: info@misafoods.eu
Which personal data are processed
For what purpose personal data are processed
Personal data are used to manage the customer’s orders and to deliver the goods.
The bank account number is used to refund payments to the customer.
Personal data such as the e-mail address, telephone number and the customer’s name are processed in order to resolve questions relating to the provision of goods and services (customer support).
The IP address or other network identifiers of the user of the online shop are processed in order to provide the online shop as an information society service and to compile web usage statistics.
Legal basis
Personal data are processed for the purpose of performing the contract concluded with the customer.
Personal data are processed in order to comply with a legal obligation (e.g. accounting and the resolution of consumer disputes).
Recipients to whom personal data are transferred
Personal data are transferred to the online shop’s customer support for the management of purchases and purchase history and for the resolution of customer problems.
The name, telephone number and address of the customer are transferred to the courier delivering the goods (an employee of Misafoods OÜ).
Personal data may be transferred to providers of information technology and advertising services where this is necessary to ensure the functionality of the online shop or data hosting.
Security and access to data
Personal data are stored on servers in Estonia, which are located in the territory of a Member State of the European Union or of countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that have joined the Privacy Shield framework.
Access to personal data is held by employees of the online shop, who may consult the personal data in order to resolve technical issues relating to the use of the online shop and to provide the customer support service.
The online shop applies appropriate physical, organisational and information technology security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.
The transfer of personal data to the online shop’s processors (e.g. a transport service provider outside Tallinn or data hosting) takes place on the basis of contracts concluded between the online shop and the processors.
Processors are obliged to ensure appropriate safeguards when processing personal data.
Accessing and correcting personal data
Personal data can be accessed and corrected in the user profile of the online shop. If a purchase has been made without a user account, the personal data can be accessed through customer support.
Withdrawal of consent
Where personal data are processed on the basis of the customer’s consent, the customer has the right to withdraw that consent by notifying customer support by e-mail at info@misafoods.eu.
Retention
When a customer account in the online shop is closed, the personal data are deleted, except where such data need to be retained for accounting purposes or for the resolution of consumer disputes.
If a purchase has been made in the online shop without a customer account, the purchase history is retained for three years.
In the event of disputes relating to payments and consumer disputes, personal data are retained until the claim has been satisfied or until the end of the limitation period.
Personal data required for accounting purposes are retained for seven years.
Deletion
To have personal data deleted, customer support must be contacted by e-mail. A deletion request will be answered no later than within one month, and the period for deleting the data will be specified.
To have a regular customer account in the Misafoods online shop deleted, customer support must likewise be contacted by e-mail. It may take 1 month to fulfil the request.
Data portability
A request for the transfer of personal data submitted by e-mail will be answered within one month at the latest. Customer support will verify the person’s identity and inform them of the personal data that are subject to transfer.
Direct marketing messages
The e-mail address is used for sending direct marketing messages (newsletters) if the customer has given the relevant consent. If the customer does not wish to receive direct marketing messages, they must select the relevant link in the footer of the e-mail or contact customer support.
Resolution of disputes
Disputes relating to the processing of personal data are resolved through customer support (info@misafoods.eu). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).
TERMS OF USE OF COOKIES
Cookies are used on the site for the operation of the Misafoods online shop and for the provision of the service.
What is a cookie?
A cookie is a record created by a web server and stored on the user’s storage device, which the web server accesses in order to facilitate subsequent communication. Any website can send its own cookie to the user’s web browser if the browser’s preferences allow it. Many websites do this in order to track web traffic each time a user visits their website.
Which cookies do we use?
How can you change your cookie settings?
For more information on the use of cookies, contact us: info@misafoods.eu
Amended 12.11.2020
